Privacy Policy

Clearline Co (“we”, “us”, “our”) is a South East Melbourne exterior property maintenance business. We provide gutter cleaning, solar panel cleaning, pressure and soft washing, window and façade cleaning, and Property Health Reports™ to residential and commercial clients.

We take your privacy seriously. This policy explains exactly what personal information we collect, why we collect it, and how we handle it — in plain language.

We only collect information you choose to give us. When you submit an enquiry through our contact form, we collect:

• Your name and phone number (required)
• Your email address (optional)
• Your company or organisation name (optional)
• The service you’re enquiring about
• Your property type and address
• Any additional details you include in your message
• Photos of your property, if you choose to upload them

We also collect information during the delivery of our services — specifically, before and after photos of your property and observations recorded in your Property Health Report™.

We do not collect any information automatically through this website. There is no analytics software, no tracking pixels, and no cookies placed on your device by us.

We use the information you provide to:

• Respond to your enquiry and prepare an accurate quote
• Schedule and deliver the service you’ve requested
• Communicate with you about your booking, any findings, or follow-up care
• Produce and deliver your Property Health Report™ after each service
• Maintain a record of work completed at your property

We do not use your information for marketing purposes, and we do not send unsolicited emails or messages.

As part of every service, we photograph your property before and after the work is completed. These photos, along with any maintenance observations, form your Property Health Report™, which is delivered to you within 24 hours of your service. Before and after photos may occasionally be used for marketing purposes — including on our website and social media — to showcase our work. We will never publish photos alongside any personally identifiable information (such as your name or address). If you would prefer your property photos not be used for marketing, please let us know and we will respect that request.

When you submit an enquiry through our website, your details are sent directly to us by email. Client information — including contact details, property address, service history, and job notes — is also stored securely in our internal job management system (Clearline OS). This system is used solely for scheduling, service delivery, and record-keeping purposes and is not accessible to anyone outside our business.

We do not sell, rent, or share your personal information with third parties for their own marketing or commercial purposes. Ever.

We take reasonable steps to protect the information we hold — including keeping client records securely and limiting access to them.

We use Resend to deliver contact form submissions to our inbox. When you submit an enquiry, your details pass through Resend’s email delivery infrastructure before reaching us. Resend operates in accordance with its own privacy policy and does not use your information for any purpose other than delivering the message.

Our website is hosted by Vercel, which processes standard web request data (such as your IP address and browser type) as part of normal hosting infrastructure. This data is not accessible to us and is not used to identify you.

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Ask us to correct information that is inaccurate or out of date
• Ask us to delete information we hold about you, where it is no longer required
• Make a complaint if you believe we have mishandled your information

To exercise any of these rights, simply get in touch with us at the contact details below. We’ll respond promptly and do our best to help.

If you have any questions about this policy or how we handle your information, please contact us at hello@clearlineco.com.au or call us on 0416 023 693. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time. If we make material changes, we’ll update the date below. Continued use of our website or services after any update constitutes acceptance of the revised policy.